The Pro Trades Privacy Notice

Last Updated: 14 June 2024

1. What is this document and why should you read it?

This Privacy Notice explains how and why The Pro Trades (referred to as “we”, “our” and “us”) collects, uses, discloses, and processes personal data about individual users of our website www.theprotrades.com (the “Website”) or mobile applications (the “App”), and those that access our services through APIs and third-parties (collectively, the “Services”). This includes Website Users, Buyers, Professionals (prospective, current, or past), and job applicants (together, “you”).

This Privacy Notice does not address data not subject to applicable data protection laws (such as deidentified or publicly available information). It is not a contract and does not create legal rights or obligations not otherwise provided by law.

You should read this Privacy Notice to understand how we handle your personal data.

2. Our data protection responsibilities

“Personal data” refers to any information that can identify a natural person. Examples include your name, address, and contact details.

“Process” refers to any activity involving personal data, including collection, storage, use, and transmission.

The Pro Trades is a “controller” of your personal data, meaning we decide how and why your personal data is processed and ensure it complies with data protection laws. This Privacy Notice outlines our practices as the controller of personal data but does not cover how our Professionals may process personal data when providing their services.

3. What types of personal data do we collect and where do we get it from?

If you are reviewing this Privacy Notice, you belong to at least one of the following categories:

(a) Prospective, current, or past customers who register an account or place a service request (“Buyers”);

(b) Individuals or businesses registered as Professionals to provide services to Buyers, or those we identify as potential service providers (“Professionals”);

(d) Individuals applying for jobs with us (“Job Applicants”).

We collect and process various types of personal data depending on your category, including your name, contact details, business details, transaction records, and usage information. More specific details can be found in Table A, available here.

We and our trusted third-party partners may also collect personal data automatically through technologies like cookies, beacons, pixels, scripts, and SDKs, which gather information about your devices and interactions with our Website, App, and Services.

Additionally, we may collect personal data from other sources, such as your business website or social media. More details on these sources are in Table B, available here.

4. Personal Data Categories

Depending on how you use our Website and Services, we collect different types of personal data, which may include your name, contact information, business details, correspondence, transaction records, and usage information. This data is essential for providing our Services. Specific details are outlined in Table A, available here.

5. How do we use your personal data and why

We process your personal data for purposes relevant to your relationship with us. We always have a lawful basis for processing your data, including consent, contract performance, legal obligations, and legitimate interests.

We use personal data to provide and improve our Services, communicate with you, verify your identity, ensure proper website functionality, maintain records, and comply with legal requirements. More details on these purposes and lawful bases are in Table C, available here.

We may also deidentify, aggregate, or anonymize your personal data for research and analysis, ensuring that you cannot be identified from such data.

6. Who do we share your personal data with and why?

Our core service involves facilitating introductions between Buyers and Professionals. To do this, we share information submitted in a service request (including name, email, and phone number) with relevant Professionals. If we cannot match a Buyer with a Professional, we may share the information with third-party aggregators.

We use trusted third-party companies and individuals to help provide, analyze, and improve our Services. These third parties process your data on our behalf and include companies listed in Table E, available here.

We may also share your data with third parties for their own purposes, such as processing payments or accessing our Services through an application. These third parties have their own privacy notices and legal responsibilities.

In certain circumstances, we may disclose your data to: (a) Our affiliates; (b) Consultants and professional advisors; (c) Business partners and joint ventures; (d) Prospective buyers in business transactions; (e) Insurers; (f) Legal entities and law enforcement; (g) Governmental bodies; (h) Marketing providers; (i) Ad networks and advertising partners; (j) Your employer or colleagues.

7. Where is your personal data transferred to?

When we share your personal data, it may be transferred outside the UK. We will ensure any such transfer complies with data protection laws.

8. How long do we keep your personal data for?

We retain your personal data only as long as necessary for the purposes outlined in Table C, including legal compliance, dispute resolution, and contract enforcement. Once no longer needed, we will delete or deidentify your data.

9. What are your rights in relation to your personal data and how can you exercise them?

You have legal rights regarding your personal data, including accessing, correcting, and deleting it. If you have concerns or queries, contact us using the details below. Specific rights and choices vary based on your location and can be found in Table D, available here.

Privacy choices available to all individuals include:

a. Communication Preferences: Adjust settings for receiving communications from us via your profile’s ‘notifications’ section or by clicking ‘unsubscribe’ in our emails.

b. Automatic Data Collection Preferences: Adjust preferences regarding our use of automatic data collection technologies via the “Cookie Preferences” manager in the footer of our Websites.

c. Targeted Advertising Preferences: Manage targeted advertising settings and opt-out options through tools like the Google Ads Preferences Manager or browser add-ons for Google Analytics deactivation.

10. Additional Region-Specific Privacy Disclosures

Residents of certain U.S. states may have additional disclosures and privacy rights. U.S. residents can click here for more information.

11. Children’s Personal Data

Our Services are not directed at children under 18, and we do not knowingly collect their data. If a child under 18 has provided us with personal data, parents or guardians can contact us to remove it.

12. Third-Party Websites and Services

Our Services may include links to third-party websites and services. This Privacy Notice does not apply to these third parties. Review their privacy notices to learn about their data practices.

13. Updates to this Privacy Notice

We may update this Privacy Notice to reflect changes in our data practices. Check this notice regularly for updates.

14. Contact Us

For more information or to discuss any concerns, contact us at privacy@theprotrades.com.